KYC Policy

KYC Policy of Mirhax Group UAB.
Last updated: 01.01.2022
When a user makes a deposit of any amount inside the https://mirhax.com/ Platform, then it is compulsory for them to perform a full KYC process.
During this process, the user will have to input some basic details about themselves and then upload
A valid copy of Government Issued Photo ID/passport (in some cases front and back depending on the doc)
A bank statement/Utility Bill not more than 3 months old.
Once uploaded, the user will get a “Temporarily Approved” Status and the documents will now be on our side, and the “KYC Team” will have 24hrs to go over them and email the user about the outcome:
Approval
Rejection
More information needed – No change in Status
When the user is on “Temporarily Approved” Status then
They can use the platform
They cannot deposit
Guideline for the “KYC Process”
Proof of ID
Signature Is there
Country is not a Restricted Country: United States of America and its territories, Sint Eustatius, Saba, Aruba, Curacao, Sint Maarten, Iran.
Full Name matches client’s name
Document does not expire in the next 3 months
Owner is over 18 years of age
Proof of Residence
Bank Statement or Utility Bill
Country is not a Restricted Country: United States of America and its territories, , Sint Eustatius, Saba, Aruba, Curacao and Sint Maarten.
Full Name matches client’s name and is same as in proof of ID.
Date of Issue: In the last 3 months



Notes on the “KYC Process”
When the KYC process is unsuccessful then the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user.
Once all proper documents are in our possession then the account gets approved.

“Other AML measures”

If a user has not passed full KYC then they cannot make deposits of any amount.
If a user has passed the KYC process successfully then
There is a deposit limit per transaction (max EUR 900)
Under no circumstances may a user transfer funds directly to another user.

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